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Technical Support Engineer
REQUIREMENTS
- High School Diploma is required
- College Degree or some college preferred, but not required
- Must have at least 3 to 5 years experience in the A/V industry
- Individual must possess the following skills:
In-depth knowledge of installation, operation, scheduling and support of desktop and conference room VTC systems in a secure government or military environment. Configuration, operation, and troubleshooting of AMX, ClearOne, Extron and Tandberg hardware components.
- Working knowledge of A/V concepts such as acoustics, lighting, aspect ratios, font size versus distance, scan rates, video standards and transmission systems.
- Must possess an extremely meticulous and organized working style and have an ability to work as part of a team
- Be a team leader and possess excellent leadership qualities and should be able to lead a field team to a job completion
- Strong verbal and written communication skills experience is important, responsibilities will include extensive team and client contact
- Tandberg Certified Technical Associate (a plus)
- AMX system installation (programming a plus)
- ClearOne Certified Product Specialist (a plus)
- Extron A/V Associate (a plus)
- Knowledge of computer network configuration (a plus)
- CEDIA Certification (a plus)
- CTS Certification (a plus)
- CTS-D Certification (a plus)
- CTS-I Certification (a plus)
PRIORITIES
Main responsibilities include but are not limited to:
- 35 VTC Rooms, Cable Distribution System with 117 LCD Displays
- Support Hours of 6am to 6pm, 2 Personnel with Overlapping Shifts
- Tier 1 & 2 Onsite Support, Tier 3 & 4 Provided Remotely or Dispatched Onsite
- 2 Hour Response Time for Unscheduled Critical Maintenance Outside of 6am – 6pm
- Responsible for System Maintenance, Repair, & Troubleshooting
- Facilitate Room Setup for Meetings, Local Presentations, and Video Calls
- Facilitate Test Video Calls with JWICS
- Obtain daily list of VTCs from JWICS scheduler
- Provide Technical Support During Video Calls
- Maintain Quality and Performance of AV Systems
- Assist with User Refresher Training & Preventative Maintenance
- Execute and update any trouble-ticketing issues that are assigned via SRS REMEDY database or Lotus Notes.
- Report or Log Daily Service Tickets
- Deliver Monthly Project Summary Reports (Details of Service Calls, Open Issues, etc)
SECURITY LEVEL
- TS (preferred)
- TS-SCI (a plus)
- Life Style Polygraph (a plus)
BENEFITS
- Medical, Dental & Vision Insurance, 401K plan, Paid Vacation, Paid Holidays and other Paid Leaves, Referral Program, Bonus Pool, Profit Sharing and much more.
SALARY RANGE
If your qualification and occupational requirements meet this description, please send resume to Shawn Lucus at slucus@freeporttech.com. |
